A one day programme designed for participants who have attended the NLP Practitioner Course in December, to develop specific Anger Management techniques for both themselves and clients

Understanding Anger:
The Cycle of Anger
Understanding Fight or Flight
Common Myths About Anger

Do’s and Don’ts:
Unhelpful Ways of Dealing with Anger
Helpful Ways of Dealing with Anger

Gaining Control:
A Word of Warning
Using Coping Thoughts
Using Relaxation Techniques
Blowing off Some Steam

Separate the People from the Problem:
Objective vs. Subjective Language
Identifying the Problem
Using “I” Messages

Working on the Problem:
Using Constructive Disagreement
Negotiation Tips
Building Consensus
Identifying Solutions

Solving the Problem:
Choosing a Solution
Making a Plan
Getting it Done

A Personal Plan:
Understanding Hot Buttons
Identifying Your Hot Buttons
A Personal Anger Log

The Triple A Approach:
Alter
Avoid
Accept

Dealing with Angry People:
Understanding the Energy Curve
De-Escalation Techniques

When to Back Away and What To Do Next:
Pulling it All Together
Process Overview
Putting it Into Action