Sameh Mall سامح مول

Dear Manager of Lufthansa
I bought the ticket through operated by Lufthansa Amman -Frankfurt-St Petersbur I went to the air port Alia Queen , and I have visa to Russia but they (Lufthansa) refused to get me on the plane , because i don't have a Transit visa to Germany , although I travelled to Russia through Frankfurt and they didn't asked a visa that time , I explained that situation for Them but they rejected it.
I have a very important meeting tomorrow at 8 and I 'm the main character in it
now I want the ticket cost back and a pay back about what i have lost
My Visit Is very Important . Please Look At The Attached Document
The staff behaviour was very bad in treating me Mohammad Smeeren Was Very Rude . I requested from him to try to solve The problem and To make phone calls but He refused Badly It wasn't my Fault that you Sold Me that Ticket And You can check Your system I travelled Through Frankfort Many times with out any Transit Visa
My last time was in November 2012 with an academic Group
I Hope From You to Solve the problem As Possible As You Can And I want compensation For What Happened
With best regards